The Dubai Land Department has developed a first-of-its-kind e-system dubbed Mollak, which is the Arabic word for Owners, through its regulatory arm, the Real Estate Regulatory Authority (RERA). Mollak oversees the regulation of jointly held properties, service costs, and the payment of service charges in Dubai.
Mollak offers a unique and integrated system for regulating and monitoring service charge accounts, as well as offering support services to all parties involved in jointly held buildings in Dubai.
A New System, Mollak:
Because the entire system is new, many clients are confused by the new invoices they are receiving from the Mollak system. They’re confused what to do with the invoices, why the invoices are so high, and why they’ve gotten invoices that keep increasing in the span of a few minutes.
Is there a problem with them obtaining invoices from Dubai Land Department? Is everything in order? The Dubai Land Department’s Mollak system is an Owner Association Management system. A consolidated invoicing system is one of their goals. For the vast majority of clients, the OA Manager, such as Kingfield, Saga, or ECM, should have loaded the balances from 2019 into the system for 2020.
Mollak’s Operation:
Dubai Land Department is a government agency in Dubai that manages What would have happened if I had a balance of 4,000 on my account at the end of 2019 (i.e. unpaid services charges), then based on the finalized budget submitted by the OA Manager to the Land Department, i.e. 14 Dirhams for the above apartment, which is a 1,000 Sq Ft Apartment, which would make it 14,000 for the year. I’d get three invoices (They have mostly invoiced only for 2 or 3 quarters for now). My first bill would be for AED 7,500 (balance 4,000 Plus 3,500 for current quarter), which would cover the period from January to March (Balance 4,000 + 3,500 for Current Quarter), I would receive an invoice for 11,000 (4,000 + 3,500 + 3,500), and if I was invoiced for the third quarter, I would receive a bill for 14,500 (4,000 + 3,500 + 3500 + 3500).
Many persons who have attempted to pay the bill through the Mollak system should be aware that once the 3rd Quarter Invoice is published, the payment links for Quarters 1 and 2 will become useless and unusable. Please keep in mind that if you pay the Service Charges online through the Mollak System, it takes 2 -3 weeks for the money to be reconciled back to the OA Manager; if you pay to the OA Manager, it takes a few days for the money to be updated in the Mollak system. Clients should be patient in general because the OA Manager is overworked due to a lack of clear communication and persons who do not fully comprehend the system.
